Rather than a five-minute, once-over check, a proper skin consultation will enable our highly trained Nurse Practitioner to gain a deeper understanding of your skin and prescribe a course of treatment that is both safe and effective.

The initial consultation with our Nurse Practitioner generally lasts 20-30 minutes.
YES! If your skin concern is medically orientated such as acne, rosacea, a skin lesion, or pigmentation or need scripting for a skin concern then you can claim Medicare. There will be a small out of pocket expense.
Aspect Dr has been formulated for medically affiliated clinics and Aspect for Beauty salons. The actual difference between many of the products is minimal with some of the Aspect Dr serums having a higher % of active ingredients. Unless you have quite sensitive skin we generally recommend the Aspect Dr as you can expect to see and feel results earlier.
As our products contain active ingredients, there are some that are not recommended for use during pregnancy or breastfeeding. In each product description you will see this highlighted. If you are unsure or would like more information on skincare during pregnancy or breastfeeding, book a consultation with our Nurse Practitioner.
If you have any problems at all with a product, please contact us at info@theskinfactory.com.au and we will be happy to discuss your options with you. More information on our returns policy can be found here.
In each product description you will find an outline of the key ingredients as well as a full ingredients listing.

If purchasing from our General Store, we offer Standard Post where delivery can take up to 6 business days to metro areas, up to 14 business days for rural areas (excluding weekends and public holidays) and Express Post shipping which delivers next Business day. It covers 80% of Australian business addresses, private addresses and Post Office Boxes.

Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only. If your item is for an address outside the Express Post network, Australia Post will use the fastest possible transport links, but it won’t be covered by the Next Day Guarantee.

At this stage we only ship within Australia but if you are located Internationally, please do not hesitate to contact us to see if we can make alternative arrangements for you.

We use Stripe as our payment gateway which accepts MasterCard, Visa and American Express.

If you’re a first-time visitor to The Skin factory website, you will need to fill in our New Client Consultation Form and register.

Yes, You can use the same logins if you have Registered through the New Client Consultation Form.

By creating an account you will be able to shop faster, be up to date on an order’s status, and keep track of the orders you have previously made.

Unique Prescribed Skincare for all Australians

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